We've been using TMWSuite since April of 1999, and back then, there were a lot features we'd become used to in our old software that just didn't exist in the new program. Some were features of the old software and some were programs we developed.
One of the first programs we created was our US Inbound tool (also known affectionately by our users as "The Toaster", a reference to the icon it used to have - you'll notice in the screenshot below that the window title still says "Powersuite Toaster").
Anyway. As a Canadian trucking company, one of the issues we face is getting our drivers back out of the US. We need to find drivers loads that go direct from USA to Canada. No intermediate trips allowed. Depending on where in the US their trip took them, this can prove to be very easy or quite difficult.
This program will show our US customer service reps and planners what drivers are planned down into the US for the next 5 days. They then need to find trips back into Canada for these drivers. Notes are entered by supervisors into a window at the top, sometimes directing CSR's and planners on what to do with the drivers.
Once drivers are planned back into Canada, they change color or drop off the list entirely, depending on a users settings. Drivers can be reserved too, if someone knows that a trip will be coming available shortly and we need power.
This program also ties into our LegUp program which pulls data from multiple systems to try and find us the most profitable trips back. I'll discuss that program in a future entry.
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